Southwell Event Terms and Conditions for Flicket ticketing system
You must agree to these Terms and Conditions (“T&Cs”) to purchase Tickets.
Southwell School Board (“Southwell”) may, without notice, invalidate any Tickets that are believed to be in breach of the T&Cs, and no refund, replacement or compensation will be offered.
If the Event is unable to proceed due to any law, by law or requirement of any local or national body, or the Promoter believes the Event can not proceed as the Promoter has planned based on any law or by law or requirement of any local or national body, then the Event may be postponed (and even relocated) by the Promoter to a date to be determined by the Promoter in the Promoters sole decision. The ticket value from the postponed Event shall be held in credit for the Customer and valid for the Customer to redeem for the postponed date.
If the Event is unable to take place on the advertised date due to an occurrence outside of the control of the promoter, including but not limited to government regulations regarding COVID-19, the concert will be postponed to a later date.
Please note, by accepting the T&Cs, you are agreeing to the promoter having the right to either delay dates or transfer your tickets to another event within a 12 month period unless required by law, if the concert is rescheduled due to COVID-19 regulations.
In the event the promoter transfers the event to another date the promoter may put a time limit of not less than five working days from the date notice is given of the new date, for purchasers of tickets to complete the transfer requirements from the ticketing organisation.
All Tickets, Fees and products are priced in New Zealand dollars.
Should the event be cancelled, Southwell will notify all ticket purchasers
Dictionary for the Event Terms and Conditions
Event Site: Centre of Performing Arts, Southwell School, 200 Peachgrove Road, Hamilton You and Your: Any person holding a valid ticket for the Event Site, whether or not the ticket was purchased by the person holding the ticket or through a third party
Terms and Conditions:
Terms and Conditions are binding: tickets to the Events are sold or given and admission to the Event is granted on the express condition that you are bound by these Event Terms and Conditions and any other rules and regulations issued by the Promoter (Event T&Cs). By purchasing an Event Ticket you agree to be bound to the Event T&Cs.
Directions of Event Staff: you must follow the reasonable directions of Event staff as required and comply with the law at all times during the Event.
All Children Under 16 Years: all children aged under 16 years of age must be accompanied at all times in the Event Site by a responsible adult, parent or guardian.
Event Tickets: entry to the Event Site will be granted with presentation of a bar-coded ticket. The ticket is your ticket to the Event and will be sent to you by the preferred method of delivery. Failure to present your ticket may result in your eviction from the Event Site.
Ticket Restrictions: Event Tickets may not, without the prior written consent of Promoter, be re-sold or offered for resale at a premium (including via online auction sites) or used for advertising, promotion or other commercial purposes (including but not limited to competitions and trade promotions) or to enhance the demand for other goods or services, either by the original purchaser or any subsequent bearer. If an Event Ticket is sold or offered for re-sale or used in breach of this condition, the Event Ticket may be cancelled without a refund and the bearer of the Event Ticket may be refused admission.
Ticket Purchase Limits: Promoter reserves the right to enforce published ticket purchase limits and cancel any tickets obtained above said limits by any one customer.
Search on Entry: it may be a condition of entry to the Event Site that a search of you and/or your possessions be required at the time of entry to the Event Site. If you do not consent to such searches, you may be denied entry to the Event Site. Prohibited items include but are not limited to the list of items at the end of these T&Cs and any Prohibited Items will be confiscated. Confiscated items will not be returned, replaced or reimbursed and proceeds from confiscated items (if any) will be donated to charity.
Smoking Policy: venues on and within the Event Site operate a No Smoking policy and you must comply with any such policy. No smoking is permitted in any area of the School.
Photographing and/or Recording of the Event by You: personal digital cameras are permitted at the Event. SLR cameras are permitted but professional photography equipment (e.g telephoto lenses; any lens over 20cm; any detachable lens) is not permitted. Event staff will determine in their discretion whether equipment is considered to be professional photography equipment. Photos of competitors and/or the Event are permitted only on the basis that:
Images are only used for private and personal use; and
Images cannot be made available for sale and/or public display.
Recording or filming the Event is strictly prohibited.
Promoter reserves the right to confiscate and/or delete any footage, recordings and/or photos created by unauthorised or prohibited recording, filming or photography.
Recording of the Event by Promoter: you consent to be included in film and sound recordings of the Event and for these recordings to be used by Promoter in any medium or context without further authorisation by or compensation to you.
Restricted Capacity: you acknowledge that there may be restricted capacities at some of the Event Areas. Once the maximum capacity is reached in these areas there will be no further admissions. Your purchase of an Event Ticket to the Event does not guarantee admission to these areas in such cases.
No Animals: animals are not permitted at the Event Site, or within the School grounds. Service animals are permitted.
Your Behaviour: you must ensure that you and your invitees act in an orderly manner when attending the Event Site. Promoter may refuse entry or evict you or any of your invitees if you or any of your party are behaving in a disorderly, offensive or inappropriate manner.
Signage: you are not permitted to display trading signs on the Event Site without prior written consent of Promoter.
Your Personal Information: pursuant to your booking, Promoter may need to collect and keep personal information about you including your name, address, credit card or payment details, telephone number and the names of all ticket holders. Unless you tell us otherwise, Promoter may disclose your contact details to third parties if you elect to receive such information at time of ticket purchase so they can provide you with promotional material about other events and products. Promoter may also need to disclose your personal information as required by law or as permitted under the Privacy Act. If you have any questions about how Promoter will handle your personal information, please visit the link at the bottom of the ticketing page where you purchased your Concert ticket or contact the Promoter.
Promoter’s Liability: the services provided by Promoter will be rendered with due care and skill to the extent required by the Consumer Act and applicable similar legislation. Apart from such statutory liability, Promoter and the owner and/or lessee of the Event Site will not be liable or responsible for any injury, damage or loss suffered or incurred by you or any person entering or when you enter or are on the Event Site whether caused by the negligence of Promoter or that of the owner and/or lessee of the Event Site (or their respective employees or agents), whether arising in tort, contract, bailment or otherwise - all such injury loss or damage to person or property is at your own risk.
Indemnity: you agree to indemnify Promoter and owner and/or lessee of the Event Site (as applicable) against any loss or damage Promoter and/or Event Site owner and/or lessee may suffer arising out of your negligence or breach of the Event T+Cs (as applicable).
Release: to the full extent permitted by law, you waive all legal rights of action against and fully release Promoter and owner or lessee of the Event Site (and their respective executive members, directors, officers, employees, volunteers, contractors or agents) from any liability for any loss, damage, personal injury, death, economic loss or consequential loss for any default, failure or negligence (to the extent permitted by law) in relation to entry to and presence on the Event Site.
Risk: entry to the Event Site is at your own risk. Without limiting the generality of this: appropriate footwear and clothing must be worn at all times at the Event Site.
To the extent permitted by law, Promoter takes no responsibility for any hearing damage or loss caused by excessive noise or injury caused by your failure to follow Promoter’s directives. In the event of injury or illness Promoter may, at your cost, arrange medical treatment and/or emergency evacuation as deemed essential for your safety.
Credit Card Statement: the name “Southwell School” will appear on your credit card statement next to the ticket purchase transaction. For further information, email office@southwell.school.nz.
Enforceability: any provision of the Event T&Cs which is or becomes unenforceable shall not invalidate the other provisions of the Event T&Cs
Online Ticketing Support: if you are experiencing difficulties with purchasing a ticket or the ticketing page: email support@flicket.co.nz
Refund and Cancellation Policy: the Event is an all-weather event. The Event will take place rain, hail or shine.
Promoter reserves the right to change, add, withdraw or substitute in the concert line-up, vary the advertised program, vary the date, vary the Event site without prior notification and deny admission to the Event site with reasonable cause.
There will be no refund of any unused portion of an Event Ticket if you or your invitees are asked or forced to leave for any of the reasons set out in the Event T+Cs or if you decide not to attend.
If an event is cancelled, a refund for the ticket/s purchased (excluding booking fees and credit card fees) will be honoured. Booking fees and credit card fees will NOT be refunded.
Ticket Delivery Methods: all tickets for the Event will be sent by email.
PROHIBITED ITEMS
Prohibited Items include but are not limited to:
Alcohol - any alcohol will be confiscated and the offending patron(s) ejected from the Event Site for the remainder of the Event.
Weapons or explosives of any kind (including potential missiles).
Illegal substances.
Animals (excluding service dogs such as guide dogs and police/emergency service dogs). Flares, fireworks or sparklers.
Drums.
Fires and open flames of any kind.
Sound systems.
Portable laser equipment and pens.
Drones or any other remote flying device
Anything studded (i.e. belts, wristbands, etc.).
Audio or video recording devices (including GoPro and similar).
Professional photography equipment (e.g. telephoto lenses; any lens over 20cm; any detachable lens; stands, monopods, tripods, attachment sticks (selfie sticks) or other commercial equipment or anything deemed by Event staff to be professional photography equipment).
Skateboards, scooters, wagons, carts, rollerblades, bicycles, quad-bikes, Segways or any personal motorised vehicles.
No unauthorised solicitation and materials including handbills, flyers, stickers, beach balls, giveaways, samples, etc.
Any other item deemed to be dangerous or offensive or potentially dangerous by organisers.
Promoter reserves the right to refuse entry to any persons.
Any persons found to be in possession of Prohibited Items will have those Prohibited Items confiscated and they will not be returned.
Any persons found to be in possession of illegal substances or partaking in illegal activities will be removed from the Event Site and may be referred to the police.
You are responsible for checking all information and ensuring you have purchased the Tickets for the Event. No refunds will be processed if you make an error in connection with your ticket purchase.
PRIVACY POLICY
This Privacy Policy was updated on 7 July 2021.
Protecting your personal information is important to us. So is following New Zealand’s privacy laws. This Privacy Policy tells you how we will protect your privacy and collect and use your personal information (any reference to “we”, “us” or “our” is to Southwell). “Personal Information” means any information that can directly or indirectly identify you or another person.
This Privacy Policy applies to anyone who uses our website, buys or uses the products or services that we supply you, event tickets, or interacts with us.
If you have any questions, you can contact our Privacy Officer Damian Mills.
YOUR RIGHTS
We’ll only use your Personal Information for the reasons that we collected it, and in accordance with this Privacy Policy. If we don’t need your Personal Information anymore for those reasons, then we’ll stop using it.
If you don’t agree with our Privacy Policy or don’t want us to collect your Personal Information, then you shouldn’t use our Website, Services or interact with us. If you change your mind and don’t agree with our Privacy Policy anymore, then you should stop using our Website, Services or interacting with us.
INFORMATION WE COLLECT ABOUT YOU
We may collect the following Personal Information:
• Your name and contact details.
• Your purchase and account history with us.
• Information about your use of our Products or Services.
• Information about the webpages you visit on our Website.
• Information you provide to us when responding to our customer surveys.
• Any other information you give us.
Please don’t give us Personal Information about someone else unless you have their permission and they know about this Privacy Policy.
HOW WE COLLECT YOUR INFORMATION
We collect Personal Information:
• From you directly (like when you provide your details to us).
• From you indirectly (like when you use our Services, visit our Website or interact with us on various platforms).
• From third parties (like contractors and agents that we engage to perform services on our behalf, such as to analyse traffic on our Website and social media).
• From places where the information is publicly available.
HOW WE USE AND SHARE YOUR INFORMATION
We use and disclose your Personal information:
• To provide you with our Products or Services, including your purchase of concert tickets.
• To respond to your queries regarding the Website, our Products or Services.
• To administer your account with us.
• To bill you and to collect money that you owe us.
• To operate and maintain our Website.
• For our internal record keeping purposes.
• To facilitate the sale or other disposition of our business or assets.
• To comply with our legal obligations.
• For any other purposes that you authorise.
HOW WE SAFEGUARD YOUR PERSONAL INFORMATION OUTSIDE NEW ZEALAND
From time to time, we may disclose, and you authorise us to disclose, your Personal Information to an overseas service provider for the above purposes. We make sure that the overseas service provider is:
• a participant in a prescribed binding scheme for international disclosures of personal information; and/or
• is located in a country that provides comparable safeguards to New Zealand’s privacy laws, approved by the Privacy Commissioner.
If not, then we will take reasonable steps to ensure that the overseas service provider is required to protect your Personal Information in a way that, overall, provides comparable safeguards to those required under New Zealand’s privacy laws.
Examples of these steps include a written agreement between us and the overseas service provider or making reasonable enquiries regarding data protection standards of the country in which the overseas service provider is located.
COOKIES
Cookies are small text files placed on your computer, mobile phone, tablet, or other electronic device to store data that can be recalled by a web server in the domain that placed the cookie. This data often consists of a string of numbers and letters that uniquely identifies your device, but it can contain other information as well. Some cookies are placed by third parties acting on our behalf. We may use cookies and similar technologies to store and honour your preferences and settings, enable you to sign-in, provide interest-based advertising, analyse how our Products or Service perform, and fulfil other business functions or operations set out in this Privacy Policy.
To enable some of the features and functionality on our Website, you may need to permit us to place cookies on your device. You can remove or block cookies by using the settings in your browser, but it may affect your ability to use our Website.
THIRD PARTY LINKS
Occasionally, at our discretion, we may include or offer third party products or services when we supply tickets. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites.
E-COMMUNICATIONS
You consent to receiving information from us about our Products, Services, promotions and competitions via email, text message and social media. If you want us to stop sending you electronic communications, then you can simply unsubscribe at any time by following the instructions included in the electronic communication.
HOW WE PROTECT YOUR PERSONAL INFORMATION
We have reasonable protections in place against unauthorised access, use, modification, disclosure and loss of your Personal Information.
REQUEST ACCESS OR CORRECTION TO YOUR PERSONAL INFORMATION
You’re allowed to see what Personal Information we have about you, and you can ask us to correct it if you think it’s wrong. If there is a legal reason why we can’t let you see it, or if we don’t agree with your correction, then we’ll tell you.
PRIVACY COMPLAINTS
If you think that we haven’t properly protected your privacy, you can tell our Privacy Officer here Damian.Mills@southwell.school.nz or complain to the New Zealand Privacy Commissioner.
PRIVACY POLICY CHANGES
We may from time to time change our Privacy Policy. These changes may reflect, among other things, changes in laws, our data collection practices, and/or changes to our business, Services or Products. We will post any updated policies on our Website. The updated Privacy Policy will take effect 14 days after the date it is posted.
If you continue to use our Services or continue to visit our Website or interact with us after the updated Privacy Policy comes into effect, then this will indicate that you have agreed to our changes.
If you don’t agree with the changes to the Privacy Policy, then you should immediately stop using our Services and our Website.
We encourage you to review our Privacy Policy periodically for any changes.